Admissions Process

Admissions Process

Whether you’re seeking help for yourself or for someone you care about, asking for help is the first step toward healing and recovery. We recognize this first step alone may be one of the hardest steps in the process of change. At Helix Healing & Recovery we have designed a residential program that strives to help higher functioning persons with acute mental health and substance abuse issues who are able to take part in programs in the general community, but who, without the support of counseling, as well as the therapeutic community, would be at risk of psychiatric decompensation, hospitalization or substance abuse relapse/addiction.

We are prepared to help both individuals and families navigate through this challenging but hopeful process of health and change and would be happy to answer any questions you have about the process. Please don’t hesitate to call!

We don’t use a busy call center. Our caring staff handles all of your calls personally and are happy to answer any questions you have about our treatment program or provide suggestions on how you can best prepare your family for an upcoming admission. Please keep in mind that we provide intervention support services in the event you have a loved-one resistant to treatment but really needing it.  During the initial part of the admissions process, information will be gathered and arrangements will be made through one of our staff coordinators.

Understanding the Admissions Process:

  1. Preliminary phone screening with one of our admission coordinators – The first step in the admission process is a preliminary phone screening. The purpose of this screening is to gather extensive information about the admitting client, to provide helpful information about the Helix Healing & Recovery program, and to culminate the discussion by setting up either a phone assessment appointment or in-person assessment appointment with our Clinical Director. Our goal is to help you explore whether Helix Healing & Recovery is the right fit for you or your loved-one’s needs.
  1. Clinical review of psychiatric history and documentation – Once an assessment appointment has been coordinated, we will collect pertinent information about the admitting client. In nearly all cases our clinical team will need to review historical information about previous treatment centers and psychiatric evaluations. We will ask you to send us this information through an easy-to-navigate web portal. We will also ask you to help us coordinate the delivery of this information from previous providers. This is so we can best assess whether or not Helix Healing & Recovery is the best fit for you or your loved-one.
  1. Clinical Assessment Interview – Once we have received and reviewed preliminary historical information, an in-person or teleconference interview with our Clinical Director will be scheduled. This interview is usually scheduled the same day as the preliminary phone screening. After reviewing provided individual, family and psychiatric collateral, Helix Healing & Recovery’s Clinical Director will perform a formal clinical assessment. During this session you will have an opportunity to share pertinent background information and historical data about yourself or your loved-one. Our objective is to acquire appropriate information so we can determine the likelihood of you or your loved-one’s success in Helix Healing & Recovery’s program.
  1. Treatment Team Review and Notification – At the culmination of you or your loved-one’s clinical interview, the Treatment Team will meet to review all pertinent information, and discuss all relevant psychiatric data. Prior to admission, all clients require medical clearance. This can be done through your current primary care physician or psychiatrist or arranged through your admission coordinator to occur in San Diego. You will be notified of the treatment team’s recommendations for admission by your admissions coordinator. Helix Healing & Recovery does not discriminate or deny services to individuals who are eligible for its programs based on any non-merit factor, including actual or perceived race, ethnic group identification, ancestry, color, national origin, color, religion, sex, sexual orientation, gender identity, HIV status, disability (physical or mental), age, status as a parent, mental or physical disability, or genetic information.
  1. Setting an Admission Date – Your intake coordinator will advise you of the next available admission date. Oftentimes admissions can happen on the same day you initially make contact, depending on your location. Administrative and financial details are finalized with your intake coordinator prior to admission.
  1. Admission Day – The admitting client will be given a tour of the Helix Healing & Recovery facility, meet with the clinical and administrative staff, and the other clients in the program. Family and friends are also welcome to visit the facility and will have an opportunity to ask any questions about the program. Any remaining intake paperwork will be completed in a meeting with the facility administrator. The admitting client will participate in an orientation for the facility throughout their first day.
  1. First Week - In their first week, all clients will participate in a ½ day of psychological testing. This testing provides an avenue for us to establish or confirm diagnoses and evaluate various psychological characteristics or processes related to an individual’s symptom profile, personality structure, cognitive or intellectual functioning, emotional status, social and behavioral patterns, and strengths and resources. Clients will also meet with our on-site program psychiatrist for a one-hour initial interview. Within two weeks of admission, the admitted client and any relevant parties will review preliminary treatment plans with the Clinical Director or Facility Administrator resulting from the information collected during the clinical assessment and through the client’s first several days acclimating to the program.

Items You May Want To Bring

Below is a list of common items that you may want to bring with you. If you have any items that are not on this list that you would like to bring, please ask your admissions coordinator if that item would be appropriate.
  • Various outfits to accommodate shifts in weather, as it can be very sunny and warm and become cool in the evening
  • Light Jacket
  • Athletic wear (i.e. running shorts/yoga pants, athletic shoes)
  • Sandals and walking shoes
  • 1-2 outfits that can be used for Adventure Therapy (and you don’t mind getting dirty). Long-pants and shorts, boots and/or closed-toed sneakers, water shoes (optional)
  • Bath Robe (optional)
  • Umbrella (optional)
  • Laundry services are available on-site
  • Toothpaste
  • Toothbrush
  • Dental floss
  • Non-alcohol mouth wash
  • Brush
  • Shampoo and conditioner
  • Body wash
  • Razor (please note clients are permitted to hold on to one razor at a time)
  • Please note that all medications need to be in their original packaging with their original prescription labels. Any over-the-counter medications require prescriptions; however, if you do bring an OTC with you, we can support you with having these formally prescribed by the psychiatrist as indicated. Medications are held in the staff office unless otherwise approved to be held and monitored by clients.
  • Cleaning supplies and knives are locked up as part of a licensing requirement.
Personal items:
  • Books and/or magazines
  • Lap top
  • Cell phone
  • Chargers
Helix Healing & is a Licensed Social Rehabilition Facility (License 374603703)
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